Customer
Experience Journey

Polaris Delivers an Extraordinary Customer Experience

At every step on the journey to meaningful business outcomes, the process of developing modern software requires close attention to the needs, activities and artifacts of an engagement. Polaris has honed this process and the framework we employ is shown in the graphic below. Hover over each phase to gain a high level understanding of the different elements we manage to enable an extraordinary customer experience.

 
 
 
DISCOVERY
IDEATION
 
 
PROPOSAL
DELIVERY
 
OPERATION

Discovery

Needs
  • Shared understanding of the problem
  • Pain alleviation, getting to a better state
  • Co-create the vision with all stakeholders
  • Definition of success
  • Feasibility analysis
Activities
  • Stakeholder identification
  • Shared visioning
  • Customer Observation
  • SWOT/Gap/Needs - Wants analysis
  • Root/cause analysis
Artifacts
  • Context, vision, and scope
  • Goals for success
  • Key business metrics for ROI

Polaris Delivers "Agile Enablement"

Every thing we do at Polaris, including working with our clients in the Customer Experience Journey described above, is underpinned by our Agile Enablement. More than just training, Polaris Agile Enablement is a modern Agile support solution. Get a project unstuck, or make sure the next one rolls out smoothly.